Frequently Asked Questions
We've done our best to anticipate your questions about our services, rental process, and products but please Contact Us if you don't find the information you're looking for.
How Do Rentals Work?
Browse our inventory and then add your selections and event details to our Rental Request Form. We'll then confirm availability via email within 24 hours. If you're ready to move forward we'll send you a rental agreement, invoice and payment link for a 50% deposit (or a minimum of $50). The signed agreement and deposit are required to reserve your equipment and secure your date. The remaining 50% is due 10 days from time of booking.
A week prior to your event we'll confirm booking and pick up details, and obtain a valid credit card which we will use to run a pre-pickup authorization for the full replacement cost of the equipment. Note this is just a hold, and won't actually be charged unless something comes back damaged, late or missing.
We'll then have everything ready for easy pick-up and transport on your selected date. If you selected Delivery for an additional fee, we will reach out when we're on our way to confirm the address and drop-off time.
What Is The Rental Policy?
All of our rentals are designed with ease and flexibility in mind so you get to enjoy your rentals for a full 48 hours. Pick it up on a Friday evening and return on Sunday evening, pick up on Saturday morning and return Monday morning. No need to worry about picking things up right before the party starts or returning them right after the party ends. The clock starts at pickup time.
A signed rental agreement and valid credit card are required for all rentals. A deposit of 50% (with a minimum of $50) is due at the time of booking to reserve your date, and that amount is applied directly toward your total rental cost. The remaining balance is due within 10 days of booking, or in full at booking if your event is within 14 days.
Before pickup, we also place a separate card authorization on a valid credit card to cover the full replacement value of the equipment. This is a hold, not a charge, and it's released once your items are returned on time, clean, and in original working condition.
Do You Deliver and Set Up?
We do offer delivery and pickup service for a flat fee of $30.00 for addresses within a 15-mile radius of zip code 30126, subject to availability. Please select this option in your rental request form to confirm delivery availability for your event date.
We do not provide set up services at this time but can likely refer you to someone who can help.
Why Should I Rent From You?
We are a family-owned business and we are passionate about turning your everyday party aspirations into a reality. We built this business around the things we often wished we had after hosting countless birthday parties, holiday parties, cookouts, etc. As full-time working parents we also experienced the reality all too many times of suddenly realizing it's the week of the party, and panic ordering a bunch of stuff that ends up getting thrown away or is used once and then becomes garage clutter. We knew we could help make the prep and the party itself easier and more enjoyable by curating some of the most useful, in-demand, and versatile hosting and party supplies and making them available for rent locally at an affordable price.
Where Are You Located?
We are a home-based business located in the Stoneybrook neighborhood in the Smyrna/Mableton area west of Atlanta, Georgia. Stoneybrook is off of Civitania Road and Cooper Lake Road SE.